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Customer Care

Where is the Customer Care Office?
The Oncology Centre has a customer care office branch which is located at the main entrance.

How does it operate?
The Customer Care Unit branch at SAMOC is open from Monday to Saturday (Monday to Friday from 8:00 till 15:00, and on Saturday from 8:00 till 13:00). Outside these opening hours, queries/complaints can be referred to the main customer section at Mater Dei Hospital (main entrance) which is open between 7:45 and 20:00 from Monday to Sunday.

Suggestion Forms
Suggestion forms are available at the main reception of the Oncology Centre.

Your concerns and feedback
Feedback regarding the overall healthcare experience whilst in the hospital is greatly valued. This will help us to continuously improve services to meet the highest care standards. You are encouraged to direct your informal complaints to the professional in charge of the ward or department.

Formal complaints (both verbal and in writing) can be done through the Customer Care Unit at the Oncology Centre on 25452360/1 or via email on customercare.samoc@gov.mt