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Support Services

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Description

 

Allied Assistants are an integral part of the multidisciplinary team. These health care workers assist the various health professionals in the overall delivery of health services that are critical to transform people’s lives.

An allied assistant performs clinical and administrative activities under the supervision of allied health care professionals and the relevant departments. 

Allied assistants work in a wide variety of health care settings – in hospitals, both in ward and out patient settings, private sector, voluntary and non-governmental organisations (NGO’s), in any speciality and setting.
 
 
Different Areas
 
Allied Assistant (Audiology) 
The nature of the work may be ward or outpatient clinic based and in diverse community settings.
 
The Allied Assistant (Audiology) 
  • Carries out simple repairs of hearing aids 
  • Carries out simple pure tone audiometry in geriatric cases needing hearing aid
  • Carries out basic audiometry tests in adults
  • Carries out basic oto-acoustic screening tests
  • Assists the audiologist and audiology physicians during various investigations including vestibulometry. 
 
Dental Surgery Assistants
 
The Dental Surgery Assistants (DSA):
  • Assist the dental surgeons and dental hygienists during patient care. 
  • Store and maintain clinical supply inventory. 
  • Prepare oral surgery set ups, packing and sterilisation of instruments. 
  • Provide patients with instructions for oral care before and after treatment. 
 
Allied Assistants practicing within the Medical Laboratory Science Laboratories
 
The allied assistant:
  • Carries out laboratory administrative chores including registration patient data, computer data entry, issuing, sorting and filing of results 
  • Performs non-analytical laboratory work such as accepting sample acceptability, sample pre-treatment, configuration of samples, preservation and storage of samples, preparation of media and agents and transport of samples from one area to another. 
 
Allied Assistant (Occupational Therapy)
 
The OT Aide assists the Occupational Therapist in the treatment and rehabilitative programme of the patients and also to be part of the interdisciplinary team. 

Allied Assistant (Occupational Therapy) 
  • Assist in ​programmes, group therapy sessions including preparation materials in particular and relevant settings 
  • Provide follow-up sessions with the patient.
 
Phlebotomist
 
Paramedic Aide (Phlebotomy) carry out: 
  • A thorough assessment of the blood sample requests and identifies the proper specimen bottles required for the tests required. 
  • Collects the appropriate containers and labels the specimens correctly. 
  • Use of the hospital IT system to view and acknowledge requests for venepuncture and print the necessary documentation. 
  • Performs venepuncture and skin punctures, and ensures proper specimens for testing.
 
Allied Assistant working within the Ophthalmic Department
An allied assistant working within the Ophthalmic Department provides patient care by performing many different eye related clinical functions. The allied assistant helps the Ophthalmologist, Optometrist and Orthoptists care for patients by performing various procedures and tests.
 
Paramedic Aide practicing within Decontamination
The paramedic aide working within CSSD: 
  • Handles the decontamination assembly inspection, wrapping and sterilisation of surgical instruments and medical equipment 
  • Maintain an accurate inventory of the consumables 
  • Ensure effective medical supplies instrument supply.
 
Allied Assistant practicing with staff carrying out Physiological Measurements
The allied assistant: 
  • Prepares all equipment and consumables used for physiological measurements to be ready in the time of testing. 
  • Maintains equipment maintenance schedules 
  • Fits electrodes to the patient's body and makes sure correct connection to the machine. 
  • Explains procedure to patient 
  • Takes readings which the doctor uses to make decisions about treatment
 
Allied Assistant (Physiotherapy)Physiotherapy)
  • Assist the Physiotherapist in the treatment and rehabilitative programme of the patients and also are part of the interdisciplinary team. 
  • Assist the physiotherapist in carrying out treatment programmes, either on an individual basis or in groups. 
  • Assisting patients in carrying out therapeutic activities as determined by the physiotherapist. 
  • Assisting the physiotherapist in moving, handling and supporting patients
 
Allied Assistant (Podiatry)
  • Carries out foot care and treatment under the supervision of a registered podiatrist. 
  • Cuts toenails 
  • Applies dressings
 
Radiography Assistant/Imaging Support workers
  • Process film images 
  • Assist in maintaining agreed stock levels of consumable items 
  • Prepare and assist with general and specialised procedures including biopsies 
  • Ensure a clean and hygienic working environment 
  • Prepare patients for treatment 
  • Undertake basic maintenance of equipment

Downloads


Paramedic Aides Leaflet

 

How to Contact Us

Kindly contact the respective Department where the Support Staff work.

You can contact us by: 

  • Coming personally to our office
  • Contacting us via phone or fax 
  • Writing to us 

Opening hours
Kindly refer to the different areas where the Support Staff work.


When you visit our Office we will:

  • Be quick, courteous and helpful
  • Welcome you in a clean and friendly environment.


When you phone us you can expect us to:

  • Answer promptly
  • Identify ourselves.​ 
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